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TADCleaners Limited (“we,” “our,” “us,” or “TADCleaners”) respect your privacy and are committed to protecting the personal data of all users of our website or other online platforms (together, the “Sites”). Please read this privacy policy to understand how we handle your personal data and your rights regarding it. We’re the “data controller” of the information you provide to us.
This privacy notice is provided in a clear and easy-to-navigate format.
1. CONTACT US
If you have questions or requests concerning this privacy policy or how we handle your data, please contact us:
• By email: info@tadcleaners.com
• By phone: +447424 354419
2. HOW WE COLLECT YOUR DATA
We collect your personal data when you interact with us or use our services. This includes:
• Browsing or interacting with our Sites.
• Making a booking or creating an account.
• Updating your account or preferences.
• Providing feedback or reviews.
We also gather data from third-party platforms (e.g., analytics or advertising tools) to improve our services.
3. THE DATA WE COLLECT ABOUT YOU
We collect the following types of data:
• Contact Information: Name, email address, phone number, and address.
• Account Information: Details you provide when creating an account.
• Booking Information: Dates, times, services booked, and payment details.
• Usage Data: IP address, browser type, device information, and navigation through our Sites.
• Feedback and Communication: Reviews, messages, and other interactions with us.
• Cookies: Data collected through cookies on our Sites (see Section 9).
We do not knowingly collect data from children.
4. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
• Contractual Obligations: To provide cleaning services, process payments, and manage bookings.
• Customer Support: To respond to inquiries, complaints, or feedback.
• Legitimate Interests: To improve our services, analyse usage patterns, and send marketing updates.
• Legal Compliance: To comply with legal and regulatory obligations.
We may anonymise your data for statistical or research purposes.
5. DISCLOSURES OF YOUR DATA
We may share your data with:
• Service providers (e.g., payment processors or IT support).
• Marketing and analytics providers.
• Legal authorities, when required by law.
We do not sell your personal data.
6. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside the UK or EEA, we ensure it is processed with adequate safeguards, such as:
• Transfers to countries with approved data protection standards.
• Contracts ensuring data protection.
7. DATA SECURITY
We implement appropriate technical and organisational measures to secure your data. While we take these precautions, the transmission of information over the internet is inherently insecure, and we cannot guarantee complete protection.
8. DATA RETENTION
We retain your data only as long as necessary for:
• Providing our services.
• Legal, accounting, or reporting purposes.
You may request the deletion of your data (see Section 10).
9. COOKIES
Our Sites use cookies to enhance your experience. Cookies allow us to:
• Recognise you when you return.
• Track usage and improve functionality.
• Personalise content.
For more information, refer to our Cookie Policy.
10. YOUR RIGHTS
You have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Object to or restrict processing.
• Withdraw consent for marketing communications.
11. UPDATES TO THIS POLICY
We may update this policy to reflect changes in our practices or legal requirements. Please review it periodically.
Effective Date: 14 January 2025